Summary
When people are inundated with choices, they end up being overwhelmed and unable to evaluate anything properly. Quality is more important than quantity. Focusing on specific problem areas or asking contributors to select only their best ideas to submit are two elimination strategies.
Innovation: Elimination
Too many ideas are worse than too few
Dating in NYC syndrome
Anyone who has lived in NYC is familiar with the NYC dating paradox: It
is so hard to find a mate in NYC even though the city is full of
singles. The reality of the NYC dating paradox is that it is so hard to
find a mate because the city is so full of singles. Let's take an
example. Molly is single and living in New York City. She decides that
she's ready to settle down and find a spouse so she asks her friends to
set her up on dates. This being NYC, Molly has a lot of friends who also
have a lot of friends, so Molly now has quite a few dates on her
calendar. On date 1, Molly meets Steve and they hit it off, but Molly is
concerned that he is an aspiring film maker, not a very steady job. Even
though she likes him, she blows him off because she has so many other
dates lined up. Date 2 brings Wallace, a lawyer, who is a little on the
boring side. Molly attends date 3 with Jack, who is nice and has a good
job, but doesn't make her laugh the way Steve did. Kyle is very cute and
charming, but not nearly as intelligent as Wallace or Steve, and she
really values intelligence. And so Molly continues on two months worth
of dates this way, never finding exactly the right man and ends up with
15 extra pounds but no boyfriend. Because Molly has too many people to
choose from, she becomes way too picky until no one can meet all her
criteria.
Here's another example. You have an open position, determine the
qualifications you need and post the position internally. Two weeks
later, you have resumes from five qualified candidates. You review these
resumes, and they all have the work experience and skills you need .
However, one of the resumes just rubs you the wrong way, so you decide
to eliminate that candidate and set up phone interviews with the other
four. Hopefully, one of them will be the right person for the job.
In contrast, you post the position on the internet and now have resumes
from 50 qualified candidates, all with the work experience and skills
you need. Clearly, you don't want to interview them all, so you begin
the elimination process. You find that 10 have gone to top tier schools,
another 10 have worked in the same industry, and another 10 have
advanced software skills. Now you want to find the candidate that has
all three new criteria - top tier school, same industry, and software
skills. You have whittled down the 50 resumes to one viable
candidate whom you still need to interview.
When we are inundated with choices, we naturally start our own
elimination process in order to get to a manageable number. We can't
properly evaluate 50 candidates. Either we increase our original
criteria or we change our mindset from finding the right candidates to
finding flaws with the candidates in order to eliminate them. I call
this the refuting process. When you look for flaws, you will find flaws.
The same thing happens with ideas. As the company-wide idea generation
gains momentum, the evaluation team becomes flooded with ideas, way too
many ideas to process comprehensively and so the refuting process begins
and nothing looks good. Fewer ideas means fewer flaws.
Focus, self-select, and, above all, move on
The best way to avoid the refuting process is to avoid being inundated
in the first place! Here are some ideas on how to emphasize quality over
quantity:
- Instead of soliciting ideas on everything from everyone, focus on particular problem areas. You can ask different groups to work on different areas or you can choose one problem area at a time. The important thing is to focus on that problem only and not get side-tracked by other ideas.
- Ask the teams or individuals to self-select their three best ideas rather than submitting them all. Let them know that they can always submit ideas later, but right now you need to concentrate on the best. If you use the sponsor method, this won't be necessary. The sponsors will select the ones they think are best.
- Once you've chosen which ideas to work on, move onto the action plans. If you absolutely must keep a library of old ideas, do so, but remember that these are the ideas that didn't make the cut, there are probably tons more ideas out there, and you need to implement. Do not spend much time or effort on an idea library. You can subscribe to idea banks, like Triz, if you really feel the need to have a database of ideas.